by JAK | Oct 12, 2008 | big ideas, industry futures
On Thursday / Friday I wrote a long piece trying to make more sense of the credit crisis. Well that post snowballed and I kept making updates. This means some of the regular visitors may have missed parts. For that reason I have cut the post into 2 sections –...
by JAK | Sep 22, 2008 | crmthinking, industry futures
As often happens the last post on customer service prompted a flurry of emails. Thanks to Philip for the ideas in this extended sequence as quoted below. In effect a guest post… “Churn is a well known issue in the telecommunications sector but I was piqued...
by JAK | May 4, 2008 | culture, industry futures
This morning I was reading some questions over on this post. Another related question is what are the public policy impacts of having a tax on a tax (GST on excise for petrol) and shouldn’t that be sorted? “We think we have it bad in New Zealand paying...
by JAK | Apr 28, 2008 | online marketing
The early internet was an exciting era and we’ve all come a long way since then; but then again looking at many of the websites I see on a daily basis I’m not so sure. This post is my way of opening up the conversation to see if we can do much better in...
by JAK | Mar 25, 2008 | culture, TED
In the last post I mentioned that the TED prize broadcasts were going to be live so that anyone could see the video as it happened from the TED conference. There were 3 sessions plus a musical performance. It was great to get an idea of the conference in real time...
